Patient Satisfaction Survey

The Council of Ambulance Authorities has been running the Patient Satisfaction Survey since 2002 in Australia and 2007 in New Zealand.

We survey patients that have been transported by ambulance services under emergency and urgent categories. The patients or their carers rank their satisfactions with ambulance services and treatment, ranging from overall satisfaction to call answering time and satisfaction with paramedic treatment.

Over the last decade the satisfaction of our patients both in Australia and New Zealand has been very high, with an average 97-98% of patients satisfied or very satisfied with our members services.

acrobat2016 Patient Satisfaction Survey

acrobat2015 Patient Satisfaction Survey

acrobat2014 Patient Satisfaction Survey

pdf2013 Patient Satisfaction Survey

pdf2012 Patient Satisfaction Survey