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The Council of Ambulance Authorities (CAA)

Australia and New Zealand collectively have a paramedic workforce of more than 17,000 supported by more than 11,000 trained volunteer first responders. 

The Council of Ambulance Authorities (CAA) represents the ten statutory ambulance services, which employ these paramedics who are sought after across the world. 

In 2019, CAA has also welcomed St John Ambulance Papua New Guinea as a member. 

Equally, the expert workforce from call takers and researches to fleet supervisors and strategic business analysts, contribute to the delivery of an unrivalled service to foster and build the health and wellbeing of Australians and New Zealanders in cities, towns and isolated remote communities. 

CAA represents a unified voice for the pre-hospital sector working to respond to changing community needs with patient-centred practices. 

Ambulance service representatives on three committees, eight working groups and five forums contribute to CAA’s focus on evidence-based initiatives and projects designed to keep ambulance services at the forefront of paramedicine. 

CAA’s national events and representations in international forums build on strategic relationships with government and agencies to help address challenges and deliver optimum services. 

The Chief Executive Officer reports to a Board comprising chief executives from each service.

Our Members

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T: +61 2 6207 9980

NSW Ambulance

State Headquarters:
Balmain Road, Rozelle NSW
Locked Bag 105, Rozelle NSW 2039
T: +61 2 9320 7777
F: +61 2 9320 7800

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In an emergency please call 000.
For General Enquiries:
All other calls for treatment and transport can be made by phoning 1800 008 008

Department of Health and Human Services
GPO Box 125, Hobart TAS 7001

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375 Manningham Road, Doncaster VIC 3108
PO Box 2000, Doncaster VIC 3108
T: +61 3 9840 3500
F: +61 3 9840 3583

If you require an emergency ambulance call triple zero (000)

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In an emergency, call 000

General enquiries and first aid courses
T: 13 74 68

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216 Greenhill Road
Eastwood SA 5063
T: 1300 13 62 72
T: +61 8 8274 0432 (for interstate or international callers)
F: +61 8 8271 4844

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T: 1300 360 455

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209 Great Eastern Highway, Belmont WA 6104
PO Box 183, Belmont WA 6984
T: +61 8 9334 1222
F: +61 8 9277 6662

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National Headquarters: 
2 Harrison Road
Panmure, Auckland 1741
T: +64 9 579 1015

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702 Taurama Road,
3 Mile, National Capital District

Email: info@stjohn.org.pg

Telephone: (+675) 7111 1234
Emergency: 111
Alternative contact: (+675) 303 1000


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In an emergency please call 111
For General Enquiries:
T: +64 4 499 9909
F: +64 4 499 3777
19 Davis Street, Thorndon 6011
PO Box 601, Wellington 6140

Associate Members
Committees, Forums and Working Groups

The AEC has played an important role in the assessment and accreditation of ambulance education programs and professional practice.

Following the introduction of the national registration for paramedics in Australia, the role of AEC’s Paramedic Education Accreditation Scheme (PEPAS) has changed.  

The ACE will continue to coordinate and improve information exchange on matters relevant to training and ongoing professional development with a shift in focus to the growing interest in post graduate education.

The newly established Australasian Council of Paramedicine Deans has a place on the Committee to ensure that services’ educational leads have direct access to the education sector.

CAA was appointed the GRA’s Australasian Secretariat in 2016 to advance the 10-step program to reduce the death toll from out of hospital cardiac arrest (OHCA).

The working group comprises representatives from services with relevant expertise and a professional investment in improving cardiac arrest survival rates.

Through regular meetings the working group oversees and reports on program advancements in each service. Its agenda includes GRA Masterclasses; specialised training in High Performance CPR for paramedics and call takers; campaigns on issues including the mandatory teaching of CPR in schools; the development of AED registries; and the World Restart A Heart Day Campaign on October 16.




Occupational Violence is an increasing threat for frontline ambulance staff with widespread implications for the mental health and wellbeing of the workforce. 

The Working Group meets to discuss the extent and impact of violent attacks and to share research and the latest programs undertaken by services to combat the challenges and increase public awareness. 

CAA’s position statement on occupational violence is available here: https://bit.ly/32WIMJ1

Aeromedical services provide critical assistance in demanding settings include inaccessible rural and remote regions. 

The skills and expertise of the flight teams, including doctors, paramedics and pilots working in this field of paramedicine face unique challenges.   

The Working Group has been established to develop a comprehensive knowledge base of this area of paramedic practice and augment the work undertaken in various regions across Australia and New Zealand.

The Clinical Forum provides opportunities for Medical Directors and Clinical Managers of member services and on occasion,other specialists in the pre-hospital sector, to consider clinical matters relevant to the provision of quality ambulance services and also provide recommendations as requested by the CAA Board. 

The Forum supports sharing of clincial research across all jurisdictions and encourages extensive collaboration.

The Emergency Management Forum provides advice to the CAA Board on issues including the impact on resources, national standards and technical advice related to emergency management.

It considers the role of ambulance services in major emergencies and seeks to ensure the implementation of lessons learned from significant incidents, such as the introduction of a national standard triage tag system for emergencies. 

Forum members represent the CAA on a range of national committees to ensure the ambulance agenda is effectively and accurately portrayed in emergency management matters across a range of areas including the Australian Health Protection Principle Committee (AHPPC).


The Operations Committee provides a forum to debate and assess current issues in ambulance service delivery.

The committee’s agenda includes new technology, industrial relations, workforce trends and other issues pertinent to operational running of ambulance services. 

The Research Forum fosters collaboration between CAA member services, seeks to promote and advance research methodology and governance, and facilitate the translation of research into operational and clinical practices.

The Forum comprises ambulance service directors, managers and staff involved in research and strives to lead the Australian and New Zealand EMS research agenda.

The Forum works with other CAA committees and external organisations including universities, peak bodies, governments and stakeholders.

Infection control and prevention is a critical and ongoing issue for ambulance services. 

The Working Group has a vital role in collating and sharing current research and programs for the sector. 

A national forum, developed by the group, is held in conjunction with CAA’s annual congress reinforcing the magnitude of the issues and the imperative need for services to address prevention and control measures.   

The WHO campaign for hand hygiene has been adapted by CAA for paramedics’ unique working environment, with guidelines available at www.caa.net.au.  Hand Hygiene Day is May 5.

The Strategic Business Committee is CAA’s key advisory group providing strategic direction, business development, resourcing, planning and reporting.

It also provides oversight of CAA’s data collection including the comprehensive collation of statistics for the Annual Report on Government Services (ROGS) and a comprehensive patient experience survey.

The work undertaken by the committee plays a significant part in profiling and advancing the role and the goals of ambulance services.

Good mental health and wellbeing is essential for a resilient workforce and a supportive workplace.

It has particular significance for first responders, including call takers and paramedics, who constantly contend with confronting and traumatic situations.

The working group plays a critical role in ensuring the sector is kept well informed about the latest research, best practice and strategies to help deliver optimum support for services’ staff experiencing difficulties in their professional and private lives. 

The group also supports services in their implementation of the CAA Health and Wellbeing Strategy including a 10-step program designed to minimize the risk of psychological harm, and actively promotes the annual Global Mental Health Day on October 10.

The Women in Leadership working group is a forum for women leaders within CAA’s member ambulance services in Australia and New Zealand.

In a pre-dominantly male profession, it is important for women to have the opportunity to exchange their insights and share their views in a supported environment.

Strong collegiate support is imperative in a demanding profession and helps facilitate leadership aspirations.

The working group seeks to address the challenges and adversities for women in the pre-hospital sector by encouraging leadership development and mentoring; creating networking opportunities; and facilitating research and data collection to ensure a progressive and multi-faceted workforce.

The Forum was established to provide a meeting point for services to address common challenges regarding the acquisition and maintenance of fleets and equipment.

The forum addresses the unique requirements of ambulance fleets and ensures ongoing oversight of their maintenance, equipment, infection control procedures amid other essential features to ensure safe and effective service.

The Fleet Forum provides a useful link for services and address challenges which may not previously have been recognised as universal, but often are and can range from incorporating new vehicles into the system to equipment recalls.

Medical priority dispatch is a critical link in the chain during an emergency.

Frontline staff and patients are dependent on efficient dispatch and accurate information. They also need access to the latest IT tools and devices.

The Working Group, formed in late 2019, will seek to identify common concerns for services and issues for staff in an effort to ensure optimum dispatch systems from beginning to end.

The group will establish a single voice for the sector to address issues and lobby for change. 

Ambulance services have an incomparable role in the health sector.   

CAA’s Australian and New Zealand ambulance service members represent some of the best in the world. 

The Quality Standards Working Group has been established to help services build on this outstanding reputation and their exemplary work to achieve accreditation from the National Safety and Quality Health Service (NSQHS).

SA Ambulance service was the first ambulance service in Australia to have accreditation bestowed after a rigorous assessment process. 


CAA Chair
Mr Dominic Morgan, Commissioner
NSW Ambulance Service

CAA Deputy Chair
Mr Russell Bowles, Commissioner
Queensland Ambulance Service

Mr Howard Wren, CO
ACT Ambulance Service

Mr Neil Kirby, CEO
Ambulance Tasmania

Mr Tony Walker, CEO
Ambulance Victoria

Mr David Place, CEO
SA Ambulance Service

Ms Judith Barker CEO
St John Ambulance NT

Ms Michelle Fyfe, CEO
St John Ambulance WA

Mr Peter Bradley,
CEO - St John NZ

Mr Mike Grant, CEO
Wellington Free Ambulance

Mr Matt Cannon, CEO
St John Papua New Guinea



David Waters
Chief Executive Officer

Mojca Bizjak-Mikic
General Manager

Sarah Lovett
Executive Assistant - CEO and GM

Lilya Sher
Project Coordinator

Catherine Neilson
Coordinator, Executive and Program Support

Franca James
Communications Officer

Chris Hornsey

Nikki Murphy
Events & Conference Officer

CAA20 Congress 3