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About the CAA

The Council of Ambulance Authorities (CAA) formally incorporated in December 2002 having operated as an informal grouping of the ambulance services of Australia, New Zealand, and Papua New Guinea since 1962.


To provide leadership for the advancement of ambulance services in Australia, New Zealand and Papua New Guinea.


To represent the ambulance industry by:
• Ensuring input into the development of public policies that impact on the provision of ambulance services
• Developing a body of knowledge through research, exchange of information, monitoring and reporting
• Maximising opportunity for the application of standards providing for improved quality

Membership of the CAA are the ten principal providers of ambulance services in Australia and in New Zealand. The CAA Board comprises Chief Executives from each member service. Standing Committee members are senior executves selected from within CAA member services.         

CAA 2019 Committee Structure Chart

Our Members

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T: +61 2 6207 9980

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State Headquarters:
Balmain Road, Rozelle NSW
Locked Bag 105, Rozelle NSW 2039
T: +61 2 9320 7777
F: +61 2 9320 7800

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In an emergency please call 000.
For General Enquiries:
All other calls for treatment and transport can be made by phoning 1800 008 008

Department of Health and Human Services
GPO Box 125, Hobart TAS 7001

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375 Manningham Road, Doncaster VIC 3108
PO Box 2000, Doncaster VIC 3108
T: +61 3 9840 3500
F: +61 3 9840 3583

If you require an emergency ambulance call triple zero (000)

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In an emergency, call 000

General enquiries and first aid courses
T: 13 74 68

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216 Greenhill Road
Eastwood SA 5063
T: 1300 13 62 72
T: +61 8 8274 0432 (for interstate or international callers)
F: +61 8 8271 4844

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T: 1300 360 455

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209 Great Eastern Highway, Belmont WA 6104
PO Box 183, Belmont WA 6984
T: +61 8 9334 1222
F: +61 8 9277 6662

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National Headquarters: 
2 Harrison Road
Panmure, Auckland 1741
T: +64 9 579 1015

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In an emergency please call 111
For General Enquiries:
T: +64 4 499 9909
F: +64 4 499 3777
19 Davis Street, Thorndon 6011
PO Box 601, Wellington 6140

Associate Members

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National Headquarters:
PO Box 6075
Boroko, Port Moresby
Papua New Guinea
T: +67 5 7111 1234

Committees, Forums and Working Groups

The AEC as a Standing Committee of the Council of Ambulance Authorities Inc provides a focal point on matters concerning ambulance education programs and professional practice. It also considers education issues relevant to the provision of quality ambulance services and provides recommendations as requested by the CAA Board.

The AEC oversees the work of the Paramedic Education Accreditation Program (PEPAP) which reviews and accredits entry-level university degree courses for paramedics.  It also looks at new methods of delivering education including simulation and e-learning.

The AEC is a key vehicle for stakeholder engagement between universities, the paramedic profession and the CAA in the development of the higher education accreditation program agenda.

The CAA is represented on a number of national and Australasian committees including the Australian Health Protection Principal Committee, the National Rural Health Alliance and other national committees dealing with emergency management, health service and clinical issues. This representation ensures the ambulance sector perspective is brought to the attention of relevant ministers and department heads. The CAA is also represented on the International Round Table of Community Paramedicine - an international group concerned with innovative service models and expanded role initiatives including in rural areas.

The Clinical Forum provides opportunities for Medical Directors and Clinical Managers of member services and on occasion,other specialists in the pre-hospital sector, to consider clinical matters relevant to the provision of quality ambulance services and also provide recommendations as requested by the CAA Board. 

The Forum supports sharing of clincial research across all jurisdictions and encourages extensive collaboration.

The Emergency Management Forum provides advice to the CAA Board on issues including the impact on resources, national standards and technical advice.

It considers the role of ambulance services in major emergencies and seeks to implement lessons in emergency settings.  A national standard triage tag system for emergency situations was agreed following a series of trials. 

Forum members represent the CAA on a range of national committees to ensure the ambulance agenda is effectively represented in emergency management issues in various arenas, including the Australian Health Protection Principle Committee (AHPPC).


The Operations Committee is a forum for exchanging views and insights on current issues in ambulance service delivery. New technology, equipment, industrial relations, workforce trends and other issues pertinent to operational running of ambulance services are included in the agenda. 

The Research Forum, a collaboration between CAA member services, seeks to promote and advance research methodology and governance, and facilitate the translation of research into operational and clinical practices.

The Forum committee comprises directors, managers and staff involved in research and strives to lead the Australian and New Zealand EMS research agenda.

The Forum works with other CAA committees, in addition to external organisations including universities, peak bodies, governments and other stakeholders.

The Rural and Remote Group has an Australasian focus and acts as the key advisory group to the CAA on matters relating to strategic direction and development of ambulance and pre-hospital services in rural and remote areas, with particular reference to service delivery models and strategic issues including volunteer ambulance services.

When required the group assists in planning a rural and remote symposium in conjunction with CAA’s Annual Conference.

The Strategic Business Committee is the key advisory group to the CAA regarding the sector's strategic direction, development of business, resourcing, planning and reporting.

It also provides oversight for the CAA's data collection, such as the Annual Report on Government Services (ROGS).

Good mental health and wellbeing is essential for a resilient workforce and a supportive workplace.

It has particular significance for first responders, including call takers and paramedics, who constantly contend with confronting and traumatic situations.

The working group plays a critical role in ensuring the sector is kept well informed about the latest research, best practice and strategies to help deliver optimum support for services’ staff experiencing difficulties in their professional and private lives. 

The group also supports services in their implementation of the CAA Health and Wellbeing Strategy including a 10-step program designed to minimize the risk of psychological harm, and actively promotes the annual Global Mental Health Day on October 10.

The Women in Leadership working group is a forum for women leaders within CAA’s member ambulance services in Australia and New Zealand.

In a pre-dominantly male profession, it is important for women to have the opportunity to exchange their insights and share their views in a supported environment.

Strong collegiate support is imperative in a demanding profession and helps facilitate leadership aspirations.

The working group seeks to address the challenges and adversities for women in the pre-hospital sector by encouraging leadership development and mentoring; creating networking opportunities; and facilitating research and data collection to ensure a progressive and multi-faceted workforce.


CAA Chair
Mr Dominic Morgan, Commissioner
NSW Ambulance Service

CAA Deputy Chair
Mr Russell Bowles, Commissioner
Queensland Ambulance Service

Mr Howard Wren, CO
ACT Ambulance Service

Mr Neil Kirby, CEO
Ambulance Tasmania

Mr Tony Walker, CEO
Ambulance Victoria

Mr David Place, CEO
SA Ambulance Service

Ms Judith Barker CEO
St John Ambulance NT

Ms Michelle Fyfe, CEO
St John Ambulance WA

Mr Peter Bradley,
CEO - St John NZ

Mr Mike Grant, CEO
Wellington Free Ambulance



David Waters
Chief Executive Officer

Mojca Bizjak-Mikic
General Manager

Sarah Lovett
Executive Assistant - CEO and GM

Lilya Sher
Project Coordinator

Catherine Neilson
Coordinator, Executive and Program Support

Franca James
Communications Officer

Chris Hornsey

Nikki Murphy
Events & Conference Officer

CAA20 Congress 3