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CAA Awards for Excellence

About

The Awards for Excellence have been run by the Council of Ambulance Authorities for more than 15 years with the aim to recognise the hard and innovative work of member ambulance services from Australia, New Zealand and Papua New Guinea. The awards are designed to encourage innovation and to enable services to share their work and learn from each other. The awards are independently judged by a panel of industry-respected judges from across the globe.

View the 2024 Award Winners

 

2025 Key Dates

Information regarding the 2025 CAA Awards for Excellence will be released soon. 

Please follow our social media accounts for the most up to date news and stories regarding the Awards for Excellence and CAA Congress.

View the 2024 Photo Album

 


 Excellence in Technology

Click to see the 2024 Winner


Recognising innovation or capability in the fields of equipment, communications & information systems.

2024 Finalists:

Winner - Ambulance Victoria - FOCUS Analytics Reporting Dashboard

Ambulance Victoria - Pre-Hospital Video Assisted Secondary Triage

Ambulance Tasmania - ATOMS - Ambulance Tasmania Online Medication System

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 Excellence in Clinical Practice

Click to see the 2024 Winner


Recognising innovation or capability in the fields of skills mix, pharmacology, and clinical intervention as they relate to patient treatments and outcomes.

2024 Finalists:

Winner - Queensland Ambulance Service - Clinical Hub Initiative

Ambulance Victoria - Paramedic Blood Component Access Project 

Hato Hone St John - EMT Fentanyl Initiative 

Proudly Supported By

 


 Excellence in Staff Development

Click to see the 2024 Winner


Recognising education improvement or innovation in the fields of; Programme design, delivery, assessment, and accreditation; professional development, skills maintenance, practice standards, including community education; and research and/or innovation supporting evidence-based practice.

2024 Finalists

Winner - Queensland Ambulance Service - Leadership Capability Development Framework

Hato Hone St John - Remote Triage: Supporting Clinical Practice for Staff 

St John WA - Low Acuity Response Medic pathway to Paramedic

Proudly Supported By


 Excellence in Patient Care

Click to see the 2024 Winner


Recognising patient experience, improvement, or innovation, including how a service has assisted a specific patient or cohort.

2024 Finalists:

Winner - Queensland Ambulance Service - The QAS Falls Co-Response Program

Ambulance Victoria - A Strategy to Enhance Cardiac Arrest Survival after the COVID-19 Pandemic 

St John WA - State Obstetric Referral Call – STORC. Midwives join frontline ambulance crews to improve maternity care for women and their families

Proudly Supported By


 Excellence in Leadership

Click to see the 2024 Winner


Recognising management practice and operational improvement and innovation in Management culture, open communication, accountability, management development, professional standards, and diversity of the workforce. This includes how a service has paved the way in leadership for future generations.

2024 Finalists:

Winner - Hato Hone St John - Tactical Commander Training Framework

Ambulance Tasmania - Working Flexibly at Ambulance Tasmania  

St John WA - Total Solar Eclipse 2023

Proudly Supported By

 


 Excellence in Mental Health & Wellbeing

Click to see the 2024 Winner


First introduced in 2021, this category recognises innovation and excellence that a service has provided both staff and patients on improvements in mental health and wellbeing, including programmes, training and support.

2024 Finalists:

Winner - St John WA -  Inclusive Flexible Workplace Arrangements (FWA) to support work-life balance in ambulance

NSW Ambulance - Mental Health First Responder

SA Ambulance Service - Improving the ambulance response to mental health patients  

Proudly Supported By

 

 


 Star Award

Click to learn more and see the 2024 Winner details


2024 Winner:  Queensland Ambulance Service - The QAS Falls Co-Response Program

Chosen from amongst each of the six Category winners, the Star Award is the ultimate recognition of excellence in the Ambulance Sector. A Star Award winner is recognised as doing some uniquely innovative in the Ambulance sector, ultimately leading to better patient outcomes.

Proudly Supported By

 

 

 

2024 Awards for Excellence Finalists Announced

CAA AWARDS FOR EXCELLENCE JUDGES

Thank you to the 2024 CAA Awards for Excellence Judges  

 

Associate Professor Belinda Flanagan (PhD) 

Belinda is the Head of School at the University of Tasmania, leading the first School of Paramedicine in an Australian university. She has worked as a Paramedic & Registered Nurse/Midwife for 25 years. Belinda collaborates with ambulance services in guideline development, education, research and clinical governance.

Neil Kirby

Neil is currently an Industry Ambassador for Corvanta, and a former Chief Executive for Ambulance Tasmania.

Freddy Lippert MD

Associate professor, University of Copenhagen, Denmark. Chair of the European Emergency Medical Services and CEO of Copenhagen EMS.

Professor Vivienne Tippett

Director of Research for Queensland University of Technology's School of Clinical Science

 

Steve Irving

Executive Officer at the Association of Ambulance Chief Executives (AACE)

Tony Ahern

Retired CEO and current board member of St John WA. Current board member of WA Primary Health Alliance.

 

Jennie Helmer

Chief Operations Officer at the British Columbia Emergency Health Services

Joe Acker

Adjunct Professor in Paramedicine at the University of Tasmania, Adjunct Senior Lecturer in Paramedicine at Charles Sturt University, Governance Director for EMS Global and the Managing Director for Leader Tonic Solutions Inc. 

 

Major Sponsor

 

Star Award

Your emergency services go above and beyond their call of duty — and so do we. SDSI is dedicated to providing police, fire and ambulance agencies with the digital resources they need to keep their communities safe. As a value-added reseller of the world’s premier emergency service softwares, a customised software developer, and a provider of 24/7 technical support, SDSI plays a pivotal part in allowing these agencies to operate to the best of their ability.

 
 

 

 

 

Sponsors

Excellence in Technology Sponsor

In our never-ending pursuit to help keep people safe everywhere, our ecosystem of technologies centers on safety and security. We build and connect technologies to help protect people, property and places. Our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security.

Motorola Solutions. Solving for safer

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Excellence in Clinical Practice Sponsor

Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services. Successfully supplying hospitals and healthcare professionals with the finest medical solutions for their patients, we continue to grow, with over 200 trusted brands over 1000 highly skilled staff throughout Australia, New Zealand, and Asia.

Behind every brand distributed by Device Technologies is the concept that we are delivering leading technology into the most capable hands. We nurture the relationship between distributor and healthcare professionals, guiding the process from concept to delivery and ongoing support with training and technical service specialty teams.

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Excellence in Staff Development

CREATING UNIFORMS DESIGNED TO EMPOWER

Workwear Group Uniforms is part of Workwear Group and the Wesfarmers Group. We are the leading uniform supplier to Emergency Services throughout Australia. We own iconic heritage brands Hard Yakka, KingGee and NNT, and offer bespoke uniform solutions through our brand Workwear Group Uniforms.

To find out more, contact Martin Walker via martin.walker@workweargroup.com.au  or 0458568491.

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Excellence in Patient Care Sponsor

Priority Dispatch is the world leader in providing research-based protocol solutions to emergency call centers in medical, fire, police, and nurse triage disciplines. For over 43 years, EMS and 911 agencies have used the IAED-approved and award-winning Medical Priority Dispatch System, first with manual cardsets and now in ProQA Paramount software. Our solutions include structured protocols and a gold-standard Quality Management Program, as well as training, certification, and continuing education—all time-tested across hundreds of millions of calls and serving communities in 30 languages in 59 countries around the world. 

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Excellence in Leadership Sponsor

ACU’s Discipline of Exercise Science is ranked fourth in Australia and 22nd in the world for sport science in the Academic Ranking of World Universities (ARWU), Global Ranking of Sport Science Schools and Departments 2020.

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Excellence in Mental Health & Wellbeing Sponsor

The Toll Ambulance Rescue Helicopter Service, operated by Toll Helicopters and part of Toll Aviation, covers the Southern Zone of NSW and ACT. Tasked to over 3000 critical care missions each year, we have reached canyons, crevasses, road accidents, cliffs, rivers, oceans and frozen lakes. It is part of the largest aeromedical helicopter capability within the Southern Hemisphere.  Operating from four (4) aeromedical bases with a standardised fleet of eight (8) AW139 helicopters and utilising a common set of operational procedures and standards, the service ensures NSW Ambulance and ACT Ambulance Service doctors and critical care paramedics reach patients faster than ever before 24/7/365.

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2024 CAA Awards for Excellence Booklet