Welcome to the CAA Job Board

The Emergency Medical Dispatcher (EMD) is an operational role within the QAS that works collaboratively with the Operations Centre team, the broader QAS organisation and other health care and emergency service providers.

The purpose of the role is to receive emergency calls, provide essential pre-arrival advice, dispatch QAS resources and coordinate patient transport movements for the Queensland community.

Job details

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

Communication & Relationships

• Well-developed interpersonal and communication skills including active listening,assertiveness and empathy.
• Ability to employ strategies to successfully de-escalate highly emotive callers/situations.
• Demonstrated ability to work as an effective member of a collaborative team and assist fellow team members toward the achievement of required performance objectives and customer service outcomes.
• Strong customer service commitment demonstrated through professional attitude and behaviour.

Learning & Development

• Ability to rapidly acquire an understanding of the highly technical aspects of the role and all relevant QAS policies and procedures.
• Ability to self-reflect and incorporate feedback to continually develop personal capability and professional practice.
• Demonstrate an ongoing commitment to education through a proven record of tertiary study, vocational education or work relevant courses.
• Ability to apply reasoning, analytical and problem-solving skills in a calm manner, to assess a patient's emergent needs and determine an appropriate course of action using existing resources.
• Awareness of own personal triggers and limitations and a commitment to employ personal coping mechanisms to manage stress and pressure whilst maintaining operational performance.
• Ability to manage stress and maintain performance under pressure without a negative impact on self or others.

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?  

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.   

The Opportunity

St John WA have multiple opportunities available for qualified and experienced Ambulance Paramedics.

Our Paramedics are courageous, caring, confident and patient and put themselves on the front-line of pre-hospital medical care every day, making life changing decisions. Our Paramedics work collaboratively with the broader St John WA organisation and other health care and emergency service organisations to provide quality, patient centred care to the Western Australian community.

Please note, due to operational demands successful applicants will be rostered to and required to work in the South Metropolitan Area. Applicants that reside outside of this area will be expected to travel to these locations.

Candidate Eligibility and Criteria

To be considered candidates must have;

• Completed a degree in Paramedicine from a recognised AHPRA approved programs of study course provider or recognised international education provider;
• Professional registration with the Paramedicine Board of Australia, or willingness to obtain;
• Minimum of 2 years' recent on road experience (within the past 12 months) with a recognised jurisdictional ambulance service as a paramedic, ESSENTIAL;
• Hold a drivers license with no restrictions and no more than 6 demerit points if an Australian drivers licence, or equivalent; and

Please note, we are now accepting applications from candidates who do not currently have Australian Working Rights. Candidates will need to meet visa eligibility requirements, including age and qualifications, as outlined by the Department of Home Affairs.

As the Contracts Specialist you will be responsible for the contract, financial management and governance oversight of all relevant customer facing government and non-government contracts. You will support the business with involvement in tendering input and support, negotiation and contract management including the effective management and coordination of reporting requirements to clients.

You will ensure the performance of all contract obligations for major clients and that any deficits in contract performance are escalated. Reporting into the Commercial and Contracts Manager you will work in our Belmont State Office 37.5 hours per week (flexible working options/ hours can be considered) and join a friendly, committed and enthusiastic team supporting predominately the Emergency stream. The role comes with exciting opportunities for career growth.

A job to be proud of:

• Develop key relationships and trust with customers and internal stakeholders
• Collaborate with stakeholders on high-value contract processes, including tenders, evaluations, and ensuring timely contract delivery and compliance.
• Manage financial performance, contractual compliance, and high-value contracts, ensuring adherence to company policies and processes.
• Oversee drafting, negotiation, and execution of various contracts, including NDAs, MOUs, and service agreements, and ensure proper documentation and correspondence management.
• Provide contractual clarification, support dispute resolution, and represent the business in contract negotiations and meetings.
• Analyse business performance and risks, ensuring contract compliance, financial oversight, and the optimal commercial outcomes.
• Develop and implement contract management procedures, monitor Service Level Agreement (SLA) compliance, and ensure adherence to legal, regulatory, and corporate governance standards.

Desirable Knowledge and Skills:

• Experience managing contracts including input to tenders, negotiations, T&C's, contract award, and contract compliance, performance monitoring and reporting
• Legally savvy within contract or corporate law
• Strong team working capabilities
• Ability to engage effectively and confidently with people at all levels
• Commercial acumen
• Good problem solving and organisational skills.
• High attention to detail.
• Excellent written and verbal communication skills with great presentation skills.
• Strong contract management/supply chain and commercial experience in private and or public sector
• Extensive stakeholder management experience and expertise
• Extensive background in corporate enterprises, health services sector involvement advantageous but not necessary
• Tertiary degree (or equivalent) commerce, business law or similar discipline (desirable)

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

As the General Manager Operational & Clinical Excellence you’ll be responsible for leading a diverse team covering Patient Safety & Quality, Specialist Operations, Strategy & Planning, External Partnerships, and Operational Improvements for St John WA’s ambulance and patient transport operations statewide.

This is a critical role to deliver on our aspiration to build a high-performance culture in St John WA in service of the Western Australian community.

This permanent full-time position reports to the Chief Emergency Officer and is based at our State Office in Belmont.  

What you’ll do:

• Establish and implement objectives aligned to strategic priorities, fostering a sense of purpose and drive within the Clinical & Operational Excellence department.
• Collaborate with the St John WA Executive leadership team, and other General managers and Heads of department to drive continuous improvement in ambulance and patient transport.
• Build strong relationships with internal and external stakeholders across the health & emergency services ecosystem in WA.
• Develop a best practice framework in patient care, ensuring legislative compliance in clinical practice.
• Oversee department leaders’ knowledge, skills, and performance, fostering a positive team environment and succession planning.
• Develop long-term business planning capability to drive effective annual planning and to shape impactful improvement initiatives across the business. 

What you’ll need:

• Extensive background in leadership of clinical, emergency services, health, community or commercial based sectors.
• Demonstrated people management and leadership experience at a senior level.
• Proven track record in creating a high performing team.
• Experience forging strong working partnerships with internal and external stakeholders to build the stream capability.
• Relevant tertiary qualification aligned to this position; and/or demonstrated relevant experience at a senior management capacity relevant to this position.

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• $1,200 Clothing Allowance
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Full Job Description

• Salary range - $71, 785 (during training) $73, 820 - $75, 237 per annum + allowances, shift penalties, overtime ·
• 5 weeks of annual leave per year · An organisation that champions Diversity, Equity and Inclusion ·
• Be part of the team and have staff allocated uniforms on day one ·
• Diverse career opportunities across clinical and non-clinical roles in regional and metro NSW ·
• Have job security in a permanent full time role ·
• Enjoy discounted gym rates, health and wellness coaching, free vaccinations and take advantage of a range of free training and talent programs for your professional development ·
• Employee Assistance Program (EAP) for staff and family members ·
• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing. ·
• Superannuation contributions of 11.5%

About NSW Ambulance

NSW Ambulance provides essential health services to the people of NSW, relieving suffering through out of hospital care. From the traditional emergency response, getting medical help to patients with serious or life-threatening injuries or trauma, through to connecting patients who do not need an emergency response with the most appropriate health provider. NSW Ambulance provides excellence in care and makes sure patients get the right care, at the right time, at the right place.

No matter where you live in NSW, whether it be metropolitan, rural or regional, we are there to provide medical care and transport when you need it.

About the role

Your logic, problem solving, prioritisation skills, as well as your ability to remain calm and thrive under pressure will be tested every shift in our NSW Ambulance Control Centres. You will constantly deal with competing priorities while making decisions as you deploy Ambulance resources in response to emergency calls and non-emergency transports within a defined geographic area.

All Emergency Medical Dispatchers MUST complete Emergency Medical Call Taker training satisfactorily in order to be eligible to commence Dispatch training.

During your Emergency Medical Call Taker training you will learn what an integral role they play within Emergency Services, in addition to this

• You will receive, record and quickly progress emergency phone calls made to Triple Zero (000) in a fast paced and dynamic environment. ·
• You will provide lifesaving first aid advice, be resilient and dynamic whilst recording information and most of all, be the person on the other end of the line ensuring that the caller is provided with the necessary information and support required to ensure the emergency is managed until paramedics arrive on scene. ·
• We have centres state-wide including Sydney (Eveleigh), Southern (Warilla), Northern (Charlestown) & Western (Dubbo). This advertisement is for applicants to be based in Sydney, Dubbo and Charlestown ONLY. Roles are appointed on a permanent full time basis across a 24/7 rotating roster.