Women in Ambulance

Simone Peters

Intensive Care Paramedic

Time in service: 7 years

Biography:

Simone joined ACTAS in 2018 as a Graduate Paramedic after completing her undergraduate degree in Queensland the previous year. Despite her Queensland training, Simone seamlessly adapted to the ACTAS environment, quickly mastering its guidelines and procedures. Her colleagues jokingly note her remarkable ability to recite the clinical guidelines, or 'green book,' almost verbatim.

After completing the Graduate Program, Simone thrived as an Ambulance Paramedic, soon stepping into the role of mentor for her peers. Her empathy, humour, and clinical expertise make her an exceptional partner in any ambulance crew, effortlessly defusing tense situations while delivering the highest standard of patient care. Simone is widely regarded as one of the most talented paramedics within ACTAS, a true superstar among her colleagues.

Simone’s career trajectory reflects her dedication and skill. After excelling as an Ambulance Paramedic, she embraced various leadership roles, including Station Leader, Educator, and On-Road Training Officer. Last year, Simone achieved a significant milestone, qualifying as an Intensive Care Paramedic. She excelled in every assessment, demonstrating her clinical mastery and adaptability.

In her ICP role, Simone has continued to shine, breaking barriers in a traditionally male-dominated field. She inspires her colleagues daily, serving as a role model not only for all paramedics but especially for women aspiring to clinical leadership.

Career Highlights:

Intensive Care Paramedic
Educator
Training and Development Officer
Team Leader

Jessica Wilson

Intensive Care Paramedic

Time in service: 13 years

Biography:

Jess is an Intensive Care Paramedic that works in the ACT Ambulance Service. Jess started her career in health care in 2009 as a Registered Nurse. After completing her studies in Paramedicine, she moved to Canberra from Tasmania to commence her career with the ACT Ambulance service as a Graduate Paramedic in 2012. Jess progressed through her studies to achieve her Authority as an Intensive Care Paramedic and has recently secured a position as an Intensive Care Flight Paramedic with the ACT Ambulance Toll helicopter service.

 
Over the past 6 years, Jess has been working as a Clinical Educator with the ACT Ambulance Service. This has enabled her to provide clinical education to all cohorts of ACTAS, assisting in the development of clinically competent and safe clinicians, having a direct impact on enhancing patient outcomes through the provision of effective and safe pre-hospital care.

 
Jess has made a significant contribution to the ACTAS Education Department. Through Jess’ considered and authentic approach to supporting her colleagues in developing their role as clinicians and clinical educators, she has supported members of her team to develop their confidence and competence in the role. Jess is particularly supportive of her female colleagues returning from extended absence for parenting related/maternity leave, making herself available to provide sound advice related to professional and personal needs, and supporting their individual needs to enhance their experience in the workplace. In addition to Jess’ achievements professionally, Jess is a mother of two beautiful children with her partner Anthony, who are so proud of her achievements every day.

Career Highlights:

Successful in her academic achievements – Transition in clinical practice from Graduate Paramedic to Intensive Care Paramedic.
Clinical Educator for the ACT Ambulance Service for 6 years.
Recently successful in her application as an Intensive Care Flight Paramedic, commencing the role at the end of January 2025.

Joy Gibbs

Intensive Care Paramedic

Time in service: 30+ years

Biography:

Beginning her ambulance career with NSW Ambulance in the 1990s, Joy has been a part of ACTAS for many years.  She brings a depth of experience and knowledge which is unrivalled.  Joy is a compassionate, professional and proficient paramedic who has extended her skill sets to include working as a Communications Centre Clinician, a Duty Officer and a Peer Support Officer.  Joy is respected by all in ACTAS - she remains a positive force in mentoring the younger generations of paramedics and Communications Centre staff.

Career Highlights:

Intensive Care Paramedic, Communications Centre Clinician, Peer Support Officer and Duty Officer - National Service medal, ACTAS Long Service Medal

Tessa Chilcott

Communications Centre Emergency Dispatcher

Time in service: 14 years

Biography:

Tessa joined ACT Ambulance Service in the very first intake of civilian call takers in 2011.  Since then, Tessa has made significant contributions to the Communications Centre workgroup.  Tessa has mentored new call takers and dispatchers for many years as well as being trained up into the Communications Centre Co-ordinator role.  Tessa has supported her workgroup as both an industrial delegate and a Health and Safety Representative for a number of years and has become a recognised as a respected senior member of the team. 

Career Highlights:

Industrial delegate, mentor and dispatcher

Jennifer Bolster

Director Clinical Services

Time in service: 10 years

Biography:

Jen has been an Intensive Care Paramedic for nearly a decade, with experience spanning paramedic systems in both Australia and Canada. Throughout her career, she has excelled in various roles, including clinical practice, serving as a Paramedic Practice Leader driving innovative system change, and most recently, as the Director of Clinical Services at Ambulance Tasmania. A passionate advocate for paramedicine, Jen is also completing her PhD at Monash University, focusing on addiction medicine. On a personal level, Jen is an exceptional leader who deeply values her people. She is highly respected by both her peers and her team for her dedication, compassion, and unwavering commitment to excellence.

Career Highlights:

Jen has been an Intensive Care Paramedic for nearly a decade, with experience spanning paramedic systems in both Australia and Canada. Throughout her career, she has excelled in various roles, including clinical practice, serving as a Paramedic Practice Leader driving innovative system change, and most recently, as the Director of Clinical Services at Ambulance Tasmania. A passionate advocate for paramedicine, Jen is also completing her PhD at Monash University, focusing on addiction medicine. On a personal level, Jen is an exceptional leader who deeply values her people. She is highly respected by both her peers and her team for her dedication, compassion, and unwavering commitment to excellence.

Joanne (Jo) Blowfield

Operational Support Officer

Time in service: 15 years

Biography:

Jo Blowfield is nominated for the Women in Ambulance Award in recognition of her outstanding dedication and contributions as a Support Officer for Ambulance Tasmania. Jo possesses deep, extensive knowledge of the inner workings of the ambulance service, and her role is vital to the daily operations of the organisation. Jo’s expertise and dedication ensure that the service functions smoothly, and without her support, southern operations would not be able to run as seamlessly. She consistently goes beyond in her role, willing to take on additional responsibilities and assist colleagues, no matter the task. Her unwavering commitment to excellence in everything she does sets an exemplary standard for others. Jo is a dependable, hardworking, and exceptional team member who continuously demonstrates a level of professionalism and care that is second to none. She plays an integral part of the service of Ambulance Tasmania, and without her, many critical aspects of the service would falter. Her contributions have not only made an impact within her role but also in the broader community, ensuring the delivery of essential services to those in need. For these reasons and many more, Jo Blowfield is an ideal candidate for the Women in Ambulance Award.

Career Highlights:

Jo has been with Ambulance Tasmania during a time when there has been a considerable number of operational changes, including management changes across the entirety of the service, a rapid increase in the number of staff, as well as changes to practices and procedures. Throughout this time Jo has not only adapted, but been an advocate for streamlining processes, developing systems for better integration of HR and payroll processes, as well as consulting with southern region management for improved resource allocation in the region. Jo has been an integral member of increasing the cohesive relationship between the southern leadership team and the operational supervisor officers, which directly promotes a positive work environment for all.

Gillian Reid

Intensive Care Paramedic, Extended Care Paramedic and Intensive Care Flight Paramedic

Time in service: 30 years

Biography:

Gillian Reid is an excellent example and role model within Ambulance Service. She is clinically competent and current. She is kind, thoughtful, a team player and a solid leader. She is also an excellent mentor and has provided a lot of education and direction for upcoming staff. Gill is also passionate about palliative care. Gillian undertook a post graduate certificate in Palliative Care through Flinders University last year. Over the last 6 years Gill has been actively involved in working groups involving Ambulance Tasmania and other Tasmanian palliative care providers to improve Ambulance Tasmania understanding and approach to pre-hospital palliative care.

Career Highlights:

Mentoring students to bring them to be their best. Wildness Paramedic involving providing multiple rescues in the Tasmanian Wilderness. Intensive Care Flight Paramedic providing clinical expertise to interhospital transfers interstate and intrastate. Clinical Support Officer involving staff auditing and education. Back up on-road response to high acuity cases. Extended care paramedic - providing a extended scope of practice within the scope pre-hospital care. Gill has provided support and knowledge regarding Palliative Care for the Northern Region which has increased the knowledge and understanding of the requirements and resources available for pre-hospital providers.

Sarah Pugsley

Educator State Communications Centre

Time in service: 8 years

Biography: 

Sarah is a Hobart local who has worked for many years at Ambulance Tasmania. Sarah loves to be active, adventurous activities and travel with her partner, friends, and family. Sarah has a background in teaching, and after completing her Paramedicine degree in 2014, Sarah now brings her breadth of experience while wearing many ‘hats’ at A.T, as a Paramedic, Emergency Medical Dispatcher (EMD), Secondary Triage Clinician and Educator.

Career Highlights:

Sarah’s diverse skills set across multiple Ambulance specialties, along with her professional teaching background now has her perfectly placed as our Educator for the State Communication Centre. Sarah works tirelessly to drive excellence through priority initiatives that support our education and training and delivery of care to patients.

Monique Barnett

Paramedic and Acting Operations Officer

Time in service: 5 years

Biography:

Monique is a highly valued and wonderful contributor in all aspects of operations in ambulance across the Northern region. Monique commenced with AT in May 2020 amidst the height of the Covid pandemic and has made a valuable contribution in frontline ambulance service, both in outstanding care and support of the community and her patients. Prior to joining AT Monique worked as a paramedic with St John NT. Monique whilst taking time to also start her own family, has shown dedication and commitment to her career and has participated in Branch Station relief and as an Operations Supervisor and Health Safety Representative in the region. She is always willing to contribute and provide her excellent knowledge and experiences in any area where she can add support her team members. Monique has a well-balanced outlook on life and is intuitive to staff. Her knowledge and understanding of Ambulance Tasmania and her region is excellent and very helpful with the requirements of the role. Monique leads by example and her leadership has provided a positive influence on her team and also to other Operational Supervisor staff in a constructive manner, helping them to build a contemporary leadership style suitable for the personalities that are involved in this profession.

Career Highlights:

September 2022 - Acting Operational Supervisor (while heavily pregnant) – successful evacuation of Lton Ambulance HQ due to potential gas leak during a night shift and relocation of staff to safe location, while liaising with multiple TFS crews and supporting operational requirements October 2022 - Acting Operational Supervisor (while heavily pregnant) - Coordinated crewing during unpresented flooding event in Northern Tasmania. Assisted in the coordinated regional pre-hospital medical response to multiple patients in flooded locations, while liaising with other emergency services and ensuring the safety and wellbeing of on-road crews, and attending incidents due to case demand and overwhelming caseload November 2024 - Acting Operational Supervisor, coordinate the successful retrieval of Wilderness, on-road and HEMS crews attending an incident at Liffey Falls in Northern Tasmania where a patient had fallen into the river and required extrication in difficult and remote terrain.

Dr. Megan Dobbie

A/Director Wellbeing and Support Services

Time in service: 16 years

Biography:

Megan provides strategic direction, clinical oversight and advice to guide the ongoing requirement for integrated mental health and wellbeing program design and delivery for Ambulance Victoria. Megan leads her team to create a centre of excellence to support evidence-based clinical outcomes for first responder staff and non-operational staff. Megan has been instrumental in the development, implementation and evaluation of Mental Health and Wellbeing strategies for the AV community that have been described by external agencies as "gold standard".

Megan has be involved in programs such as AV mental Health and Wellbeing Action Plans, Suicide Intervention Response and Engagement Network (SIREN), Skills for Life Adjustment and Resilience (SOLAR) and the Mental Wellbeing Grant (Emergency Responders Health Program) 2024.

Career Highlights:

• A/Director of Wellbeing and Support Services
• AV Principal Psychologist
• Supported AV employees and volunteers as a Victorian Ambulance Clinicians’ Unit practitioner prior to joining AV.

Dearne Stewart

Manager Victorian Stroke Telemedicine

Time in service: 16 years

Biography:

Dearne has worked on the development of Adult Retrieval Information System (ARVIS), Retrieval and Critical Health information services (REACH), Trauma Victoria website containing major trauma guidelines and education of the Victorian State Trauma.

Dearne has worked on the expansion of Stroke Telemedicine Services across Victoria as well as three sites in Tasmania and introduction of pre-hospital stroke services in Canberra – leading to significant better health outcomes for patients who have experiences a stroke.

Career Highlights:

• Manager Victorian Stroke Telemedicine
• Supported transition of VST from the Stroke Foundation to AV operations.
• Key player in ensuring that the service offered is a world leading service in prehospital stroke care and management.

Maree Pulis

Team Manager

Time in service: 11 years

Biography:

Maree is an advocate for all members of AV to become they best they can be, from supporting professional development and networking workshops for women in ambulance in collaboration with the Ambulance Employees Victoria Australia including national industry leader and members of Parliament to establishing fair and equitable processes for the allocations of shifts for part-time operational staff in line with EBA obligations and flexible work policies.

Maree has showcased her commitment to improved service delivery and operational logistics by liaising and building rapport with Parks Victoria located at Lysterfield Park to ensure ambulance access to multiple gates at the park, improving response time to injury and medically unwell patients.

Maree supports the development of those around her by mentoring Acting Team Managers across the Metropolitan and Rural regions, utilising coaching strategies and allowing the growth of individuals whilst ensuring they feel supported.

Career Highlights:

• Acting Senior Team Manager
• Union Delegate for AEAV (UWU)
• Lobbied the State Government to stop the misuse of non-disclosure agreements

Rebecca Quarrier

A/Team Manager

Time in service: 15 years

Biography:

Rebecca Quarrier is a dedicated paramedic, Team Manager (Acting), educator and mentor to Paramedics and first responders. Rebecca focusses on how to recognise and promote the individual skills and assets of the members within her team and colleagues, uplifting those around her. Rebecca regularly runs training sessions and exercises, is a health and safety representative, is a manual handling facilitator and genuinely a kind person who cares for her patients’ and crews.

Rebecca is always approachable and encouraging of those around her with true dedication to living by the AV values.

Career Highlights:

• A/Team Manager for Mirboo North
• Clinical Instructor and First Responder Educator
Volunteer CERT at Venus Bay

Jean Tuhipa

Head of HR Business Partnerting and Advisory

Time in service: 12.5 years

Biography:

Jean has provided professional, consistent and balanced advice since joining the People Team at Hato Hone St John. Jean has supported multiple portfolios and has an in depth knowledge of all the Service Lines including Ambulance Operations and Clinical Services. Jean has successfully been promoted into the role of Head of HR Business Partnering and Advisory in 2020.

Career Highlights:

The most recent achievement for Jean has been in leading the introduction of the Integrity Charter | Te mana o te pon for Hato Hone St John.  The Charter sets out the standards of conduct and integrity that all our people (employees, volunteers, and Order members) commit to meet and defines how we all should act on a day-to-day basis.  It also assists our people by providing standards and guidelines that can apply to specific situations as needed. Also within Jean’s role she has the responsibility for the Remuneration Strategy for the organisation, having a fair and equitable remuneration framework is key to maintaining motivation and engagement across the organisation. Over the last three years the focus has been to achieve equity of benefits and market parity for our people – to date HHSJ have achieved this by changing the remuneration structure to ensure all HHSJ staff have access to superannuation and introducing the progression model. Jean is now turning her focus to the Gender and Ethnic pay gap of which we are in the early stages of analysis and data gathering to inform our action plan.

Hannah Eckhoff

Group Operations Manager

Time in service: 5 years

Biography:

Hannah Eckhoff is a dedicated Group Operations Manager for Christchurch Metro. She began her journey in paramedicine by completing her degree at AUT, followed by an internship in Christchurch. Starting as a paramedic in Christchurch, Hannah quickly demonstrated her commitment to patient care and operational excellence. Her ability to lead and inspire others has seen her progress into her current role, where she oversees and supports a team of 38 exceptional Ambulance Officers. Hannah is passionate about fostering a collaborative and high-performing environment, ensuring her team delivers the highest standard of care to the community. Her leadership is characterised by a people-centred approach, always striving to empower her team and uphold the values of professionalism, compassion, and excellence. When she’s not managing operations, Hannah enjoys spending time with her husband Ryan, their dog Freddy, and preparing for the arrival of their first child.

Career Highlights:

Gaining a Group Operations Manager role. Paramedic ATP. Preceptor. Relief WOM.

Jo Blakeman

St John District Operations Manager - "Southland Otago"

Time in service: 24 years

Biography:

Jo has had a long and decorated career at Hato Hone St John, starting as a volunteer in the Manawatu before progressing through to Paramedic and ICP. During her career she has been a strong advocate for patients and a role model for women undertaking a senior clinical leadership role. For many years she was the only female ICP in Palmerston North and was a mentor to other women following in her footsteps. Jo has also served as an ICP on the helicopter and is well regarded for clinical knowledge and skill.  Jo has transitioned into management roles and has worked in operational leadership roles in Palmerston North including as a Shift Supervisor. In that role she provided mentorship, guidance and leadership for operational ambulance crews and providing strong and effective engagement with stakeholders including the hospital.

Career Highlights:

Clinical Safety Lead  Previously ICP, Paramedic, Shift Supervisor, Emergency Medical Dispatcher

Lara Peters

Clinical Team Manager

Time in service: 29 years

Biography:

While working as a Registered Nurse in the Emergency Departments in Auckland, Lara’s passion for ambulance began with her interactions with Ambulance Officers. Since joining Hato Hone St John in 1996 as a volunteer, Lara has remained deeply committed to the organisation's volunteer ethos. Since moving to the South Island Lara has consistently prioritised the needs of rural and remote volunteers. This is evident in her Clinical Team Manager role where significant consideration is taken when planning training requirements. Her tireless advocacy for staff in isolated areas seeking clinical support and guidance is rewardable. As an experienced and respected Clinical Team Manager, Lara engages positively, respectfully, and collaboratively with all stakeholders. She supports and encourages the team for the delivery of appropriate and effective training, contributing to timely and high-quality patient care while supporting the clinical development of staff. Lara has held numerous clinical roles, including that of Clinical Coach. Known for her above-and-beyond approach, extensive road experience, knowledge, and skills has proved invaluable in an area keenly seeking mentoring, coaching, and support.  Lara has demonstrated exceptional leadership and innovative problem-solving skills, particularly during the challenges of COVID-19 and her 16-month secondment as the Clinical Support Manager. Her forward-thinking strategies helped maintain team functionality and motivation during the pandemic, ensuring continued clinical support for operational members. 

Career Highlights:

Lara's decision to relocate from the North to undertake the CSO role based in both CHCH and Invercargill was a significant move in both the introduction of the Clinical Desk role and the coaching model in the far South of which she pioneered both in what was often challenging times

Jackie Buckthought

Critical Care Paramedic

Time in service: 17 years

Biography:

Jackie Buckthought has been a dedicated paramedic for 20 years, starting her career with Ambulance Victoria before moving to NSW Ambulance 17 years ago. She has successfully achieved both ECP (Extended Care Paramedic) and ICP (Intensive Care Paramedic) specialisations, and later became a CCP (Critical Care Paramedic).

Jackie has played an integral part as a lead educator for the PRECARE trial, focusing on ECMO (Extracorporeal Membrane Oxygenation) education. Her extensive experience in road retrieval has further solidified her expertise in critical care.

Jackie's commitment to paramedicine and education has made her a valuable asset to the NSW Ambulance team and the broader medical community.

Career Highlights:

Specialisations: Achieved ECP (Extended Care Paramedic), ICP (Intensive Care Paramedic), and CCP (Critical Care Paramedic) roles, consistently upholding credentialing requirements.

PRECARE Team: Integral to the pioneering work and success of the PRECARE team, serving as the lead educator for the PRECARE ECMO (Extracorporeal Membrane Oxygenation) team alongside Dr. Natalie Kruit.

Patient Care: Known for bringing calmness and patient-focused care to every scene, routinely including all team members in decision-making processes.

Professionalism: Polite and respectful, making her a pleasure to work with.
Experience: Over 20 years as a paramedic, starting with Ambulance Victoria and moving to NSW Ambulance 17 years ago.

Road Retrieval: Extensive experience in road retrieval, contributing significantly to critical care.

Service Development: Played a key role in the provision of ECRP (Extracorporeal Cardiopulmonary Resuscitation) to patients in Sydney, enhancing survival rates through her role as a PRECARE paramedic educator.

Leadership: Recognised as an absolute legend in her field, demonstrating exceptional leadership and dedication to paramedicine and education.

Natalie Boyd

Station Officer

Time in service: 11 years

Biography:

Natalie is a dedicated Station Manager and Acting Inspector in the Manning region of NSW. With a strong passion for paramedicine and contemporary leadership, she is committed to fostering a positive workplace culture and mentoring future leaders. Natalie has earned the positions of Station Officer Taree, Station Manager Taree, and Acting Inspector for the region, and holds a tertiary qualification in Paramedic Science. A compassionate and empathetic leader, she excels in staff welfare and has a reputation for navigating complex situations with care and integrity.

Career Highlights:

Leadership Roles: Natalie has served as Station Officer and Station Manager at Taree, and long-term Acting Inspector for the Manning region, leading with compassion and ensuring operational excellence.

Professional Development: Passionate about lifelong learning, Natalie holds a tertiary qualification in Paramedic Science, enhancing her clinical and leadership skills.

Mentorship & Staff Development: Known for her commitment to mentoring, Natalie actively supports the growth of future leaders, fostering leadership from within the team.

Staff Welfare: Natalie excels in supporting her staff through difficult times. She led her team through a traumatic experience with empathy and a hands-on approach, prioritising their emotional and mental well-being.

Positive Workplace Culture: Natalie fosters a positive, inclusive environment where staff are motivated and engaged. She leads by example, setting high standards for her team.

Commitment to Excellence: Natalie is known for her tireless work ethic, dedication to her team, and consistent drive for both personal and professional improvement.

Rebecca Morrison

Control Centre Communications Assistant Team Leader

Time in service: 15 years

Biography:

Rebecca is a dedicated Communications Team Leader in the Sydney Control Centre, where she provides leadership to a large and diverse team of Emergency Medical Call Takers. Starting her career as a Call Taker, she developed into a qualified Quality Support Coordinator before stepping into her current leadership role. Rebecca has supported her team through the challenges of significant workforce expansion, as well as major crises like bushfires, floods, and the COVID-19 pandemic. She has been a pivotal contributor to the development of new policies and procedures for frontline leadership. Rebecca's leadership is marked by care, compassion, and a strong commitment to fostering professional growth within her team.

Career Highlights:

Emergency Medical Call Taker to Team Leader: Rebecca began her career as an Emergency Medical Call Taker, gaining extensive experience before transitioning into the role of Communications Team Leader.

Leadership Through Crisis: Led her team through significant events such as bushfires, floods, and the COVID-19 pandemic, ensuring operational support and workforce management during these challenging times.

Workforce Development: Rebecca has provided frontline leadership for a rapidly expanding workforce since 2019, creating a supportive and empowering environment for her team.

Policy and Procedure Development: Volunteered for project working groups in the Control Centre Reform Program, contributing extensively to the development of new policies and procedures.

Commitment to Continuous Improvement: Focused on skills development for her team, fostering an environment that supports growth and career progression for each member.
Leadership Style: Rebecca’s leadership is known for its care, compassion, and dedication to recognising and nurturing the strengths of her team members.

Natalie Doble

Senior Manager, Professional Conduct and Integrity Unit

Time in service: 20 years

Biography:

With over 20 years at NSW Ambulance, Natalie is a highly respected Senior Manager, exemplifying exceptional leadership and dedication. She has worked across various directorates and redefined the Assessment’s role while stepping into Higher Grade Duties as A/Senior Manager Serious Misconduct Investigations and A/Director Professional Standards. Natalie oversees misconduct matters, offers expert advice on misconduct management, and supports the development of staff at all levels. She is also a passionate advocate for women in the industry and works tirelessly to ensure diverse backgrounds are encouraged to pursue growth opportunities. Her leadership and commitment to continuous improvement are invaluable assets to the organisation.

Career Highlights:

Leadership: With 20+ years at NSW Ambulance, Natalie has ascended to the role of Senior Manager, proving her leadership and dedication across various directorates.
Misconduct Management: Played a pivotal role in serious misconduct investigations and professional standards, providing expert guidance and support to all staff.

Women in Leadership: A vocal advocate for women in the workplace, particularly in the emergency services industry, Natalie mentors and encourages women to pursue education and career advancement.

Staff Development: Known for her proactive approach in encouraging staff from diverse backgrounds to grow professionally, fostering an inclusive and supportive environment.

Training & Presentations: Frequently conducts presentations and training on the NSW Health Code of Conduct, sharing her extensive knowledge with new employees.

Key Contributor to P&C: As a senior manager, she ensures misconduct issues are managed effectively and that the department continuously improves its policies and procedures.

Higher Grade Duties: Stepped into multiple leadership roles, including Acting Senior Manager for Serious Misconduct Investigations and Acting Director for Professional Standards, showcasing versatility and excellence in management.

Sheryl Baker

Senior Manager, Clinical Education

Time in service: 28 years

Biography:

Sheryl is an accomplished paramedic, Intensive Care Paramedic, and nurse with over 28 years of regional experience. She has held numerous leadership roles, including Paramedic Educator, Regional Education Manager, and Senior Manager of Clinical Education. Sheryl's career highlights include serving as an Education Consultant in Papua New Guinea and being a compassionate Peer Support Officer. Her dedication to clinical excellence, leadership, and mentorship has left a lasting impact on both local and international healthcare communities.

Career Highlights:

Clinical Expertise: With over 28 years in paramedicine and nursing, Sheryl has held critical roles such as Intensive Care Paramedic and Senior Manager of Clinical Education.

Education Leadership: Sheryl served as Regional Education Manager and Senior Manager of Continuing Education, shaping paramedic training programs and ensuring high standards of clinical care.

Global Impact: As an Education Consultant with St John Ambulance in Papua New Guinea, Sheryl brought valuable insights to international healthcare, strengthening paramedic education in challenging environments.

Peer Support: Sheryl is a dedicated Peer Support Officer, providing guidance and emotional support to colleagues in need, fostering a compassionate work culture.
Mentorship & Leadership: Sheryl’s leadership, mentorship, and guidance have positively impacted numerous healthcare professionals, inspiring future leaders in paramedicine.

Ongoing Dedication: Throughout her career, Sheryl has remained steadfast in advancing paramedic education, making significant contributions to her field and inspiring others to excel.

Elizabeth (Liz) Dillon

Director QAS Finance, Corporate Services

Time in service: 19 years

Biography:

Elizabeth (Liz) Dillon commenced with the Queensland Ambulance Service (QAS) in 2006 and is a valued member of the QAS Finance team and has an extensive background in financial services. In her current role as the Director, QAS Finance, Liz provides leadership and management of QAS financial services, including planning, development and risk management and reporting activities. Liz provides strategic and organisational advice to a range of internal and external stakeholders on financial management and strategy, business improvement solutions, governance and compliance, to ensure the ongoing provision of quality ambulance services to the Queensland community. The service and advice Liz provides goes consistently above and beyond that which is asked of her. Her thoughtful, measured advice ensures the recipients of that advice are armed not only with the particular information sought but also with advice and guidance of a more strategic nature. Liz provides expert quality advice to the Executive Director, QAS Finance, and her insights improves the way the Finance portfolio delivers its work. No matter how busy her day is, Liz is always looking for ways to help and support her staff and in the words of her team “Liz is incredible to work for!”

Career Highlights:

Improved the financial acumen of managers and leaders in the QAS through the delivery of a management essentials training package on Finance across the state. 

Instrumental with increasing finance system capability for the QAS, by pursuing the delivery of a new finance budget reporting system and maximises revenue opportunities for the QAS by collaborating with government partners to improve the recovery of ambulance and retrieval service costs.

Kristi Wimhurst

Executive Manager, Business Support Services, Far North Region

Time in service: 17 years

Biography:

Kristi commenced with the Queensland Ambulance Service (QAS) in 2013 as a Business Support Officer and has progressed to the role of Executive Manager Business Services in the Far Northern Regional Office. Kristi provides high quality support to her staff to enable the region to support the QAS and the greater community to achieve goals for improved services and patient care.

Kristi cares for her staff and the entire business of the region offering support, encouragement and mentorship to enable them to achieve their goals. As the Executive Manager, she knows the role she plays in a connected system to drive positive change whilst always linking it back to the patient. Kristi is brave, vulnerable, embraces change and displays all the attributes others aspire to be.

Career Highlights:

·       Appointed Business Support Officer 2013

·       Appointed Manager Business Support in 2018

·       Appointed Executive Manager Business Services in 2023

Rebeca Costello

Manager, Patient Transport Services, South East Queensland

Time in service: 26 years

Biography:

Rebeca has served in many various roles during her 26 year career with the QAS including Emergency Medical Dispatcher, Supervisor roles and Manager roles to her current role as a Manager for the South East Queensland Patient Transport Services.  Rebeca has led, supported and driven key projects in QAS and is currently leading the QAS Interfacility Transport Priority Project statewide implementation whose purpose is to ensure a more collaborative, efficient and effective patient flow process across the state working closely with the various Hospital and Health Services. Rebeca consistently demonstrates strong leadership and support across all staff that she works with and strives to achieve positive outcomes for patients and stakeholders.

Rebeca is a strong and prominent leader in the Metro North Region for Cultural Safety, particularly First Nations, whilst also heavily supporting other QAS regions in cultural activities.

Career Highlights:

• Acting Director SEQ PTS
• Acting Executive Officer, DC Corp Serv
• Acting Executive Manager, DC Corp Serv
• Operations Centre Supervisor
• Acting SIMR Operations Officer
• cting Executive Manager Service Planning
• Staff Officer

Sandra (Sandie) Gawn

Acting Director, Townsville District

Time in service: 22 years

Biography:

Throughout her 22 year career with the Queensland Ambulance Service (QAS), Sandie has worked across various roles as a Supervisor and Manager. Sandie has always demonstrated exemplary leadership whether it be in her in her role as Officer-in-Charge, District Director or during disasters and significant events within the Townsville District. She has contributed significantly to the delivery of ambulance services and community preparedness. Sandie has also been heavily involved in the promotion of the QAS and CPR awareness in the community. She is well known for backing her staff and doing the right thing regardless of how difficult it may be. She has taken up leadership roles during disasters, the pandemic and large local events where she expertly navigated the transition from station to station several times all whilst making sure her staff were supported however necessary often going beyond what is expected of her to advocate for them. Sandie is considered a role model and mentor to many and is relied on by others for advice and guidance.

Career Highlights:

• Senior Operations Supervisor
• Leadership roles during disasters, the pandemic and large local events
• Establishment of Northern Beaches Local Ambulance Committee

Felicity (Lisa) O'Mahoney

Executive Manager, Communication Education Studies

Time in service: 25 years

Biography:

Lisa has over 25 years of service with the Queensland Ambulance Service (QAS) in roles from Communications Officer, Emergency Medical Dispatcher (EMD), Staff Officer, Senior Quality Assurance officer, Manager Communication Education and progressed to her current role as Executive Manager Communication Education Studies. Lisa has overseen and managed a 100% increase in work activities for the unit and increasing demand for EMD officers since the COVID-19 along with the introduction of the emergency call handler course and other organisational education requirements on demand. Despite the significant increase in the requirements of her role, Lisa has excelled in ensuring that the induction and education all EMD and call taker employees receive is of the highest quality and continues to provide support to all to ensure they are able to develop professionally.

Career Highlights:

• Acting Director Education
• 2016 Commissioner's Achievement Award team winner - Quality Assurance Unit

Vanessa Hutchinson

Employee and Industrial Relations Manager

Time in service: 6 years

Biography:

As an accomplished industrial relations specialist, Vanessa leads and manages the industrial functions across SAAS within an environment that is challenging, fast moving and ever-changing and during times of political sensitivity.

Vanessa ensures alignment between operational and strategic outcomes by closely partnering with SAAS Executive, Senior Management teams and external stakeholders to gain a detailed understanding of operational requirements and challenges within SAAS. Then, she uses her strengths in analytical thinking and research to unpack intricate matters.

She works collaboratively with employee associations in a non-adversarial manner to create opportunities for genuine dialogue to understand their concerns and to explore solutions to matters. Vanessa ensures all matters are fully considered, through the identification of industrial risks, available options, and recommended courses of action.

Through her attention to detail, she formulates complex matters clearly, concisely, and accurately to enable sound decision making and to forge a path to practical and positive outcomes for SAAS.

Career Highlights:

Vanessa’s role has been pivotal in supporting the implementation of significant reform processes in line with industrial instruments within SAAS which has included:
• New Clinical Triage Assessment model of care.
• The creation of a fourth region within the Metropolitan Operations Directorate.
• Leading a review of the Emergency Operations Centre (EOC) Structure and Classifications, resulting in the implementation of new work level definitions to address changes that have occurred to the EOC structure and roles over time, including the identification of new leadership requirements, and to address challenges experienced in filling vacancies at certain levels. 
• Leading a review of Regional Incentive Payments (RIP), which resulted in initiatives to improve the current RIP structure to focus on country locations which are difficult to attract and retain employees. 
• Managing end-to-end enterprise bargaining processes, which includes the key phases of strategy formation, planning, negotiation, and implementation for multiple enterprise agreements covering various unions to ensure the organisational requirements of SAAS are met.

Theresa (Tess) Gale

Manager, Technical Services

Time in service: 12 years

Biography:

Tess commenced with SA Ambulance Service (SAAS) in 2012. After completing her Paramedic Internship in October 2013, she was deployed to Whyalla where she worked as a Paramedic until 2017.

Tess then commences life as a metro-based Paramedic and Clinical Instructor for new Interns. In 2019, Tess was successfully appointed as the Operations Team Leader (OTL) in the Executive Operations Support (EOS) team, developing her leadership capability and organisational knowledge.

In 2020 she won the Metro East OTL position and has been instrumental in a number of key projects since commencing with the team, including Covid-19 response and logistics, a number of station moves and operational recruitment activities, and, more recently, the operationalisation of the new Norwood and Edwardstown stations.

She has also led decant activities associated with the temporary closure of the Campbelltown station and plays a key role with leadership education through arranging guest presenters for the SAAS Careers Day. Tess has been an asset to the Eastern Leadership team, metro operations and the ambulance service as a whole.

Career Highlights:

Since 2012, Tess has had many career highlights and has grown both as a clinician, but also as a leader and educator. Her career progression has been swift, in a relatively short time. She has undertaken the following roles:

• Paramedic Intern 
• Paramedic
• Clinical Instructor
• Operations Team Leader EOS
• Peer Support Officer
• Operations Team Leader Metro East
• Relieving Operations Manager

Notably, Tess has also assisted the Communications and Engagement Team with various media requests. She is always willing to ‘face her fear’ and be interviewed by journalists. She does this with professionalism and aplomb.

As a Peer Support Officer, Tess’s natural kind and caring nature makes her an ideal member of the team and she is always willing to lend an ear to her colleagues needing support. Tess is also featured in the ‘Are they triple ok?’ advertising campaign by RUOK?, which highlights the importance of recognising mental health issues with emergency services workers.

Tess Judd

Regional Team Leader - Coorong

Time in service: 16 years

Biography:

Tess is a dedicated Regional Team Leader across the Coorong, and is deeply connected to the region, as this is her home. It is this tie that drives her passion and enthusiasm for seeking positive outcomes for her community.

Tess provides a stable and constant platform for her volunteers, despite the challenges she may face, and is a sound clinical leader across the region to support them She is highly regarded by her teams as a caring, knowledgeable, and approachable leader and is excellent support to the region’s leadership team. Tess has worked hard to carve a path for herself and create a career since starting as a volunteer in 2008.

She gained an appetite for the industry through volunteering and has since returned (after becoming a Paramedic) to the same community to lead the next generation of volunteers. Tess has a strong reputation of excellence through supportive and experiential learning with her training, and this is reflected in the quality of the volunteers who qualify in her ranks. Tess has worked hard on her own development by seeking opportunities that further grow her skillset. A key milestone would be her recent completion of the Leading Clinicians Program with SA Health.

Career Highlights:

In the 16 years Tess has been with SAAS, she has risen through the ranks with a clear purpose; to help others, share her knowledge and save lives. Some highlights include:

• Joined SA Ambulance Service as an Operational Volunteer in 2008.
• Completed Paramedic Degree 2011.
• Employed as Paramedic Intern in 2011.
• Became a Relieving Clinical Instructor in 2015.
• Became a Relieving Regional Team Leader in 2018.
• Appointed Regional Team Leader – Coorong in 2020.
• Received the SAAS Retired Officers’ Association Community Engagement Award in 2022.
• Completed the Leading Clinicians Program run by SA Health in 2023.
• Received a CEO Commendation in 2024.
  Tess is also a passionate advocate for volunteers in her region and is always finding innovative ways to engage community members and encourage them to sign up with their local team. Recently, she hosted CPR training sessions to teach the importance of ‘Call Push Shock’ and educated them on how to join up as a GoodSAM Responder, so they can help people in cardiac arrest while an ambulance is on the way.

Debbie Fancett

Advanced Nurse Unit Manager, MedSTAR

Time in service: 13 years

Biography:

Debbie is a driven and motivational leader with a long history of dedicated service to the community of South Australia. Prior to commencing at MedSTAR, Debbie was a senior critical care nurse at the Royal Adelaide Hospital Intensive Care Unit where she also undertook prehospital and retrieval nursing as a member of RAH Mediflight. Further, as a founding member of MedSTAR Nurse Retrieval Coordinator team, she helped establish, evolve and refine this crucial role for SAAS MedSTAR.

In her role as Advanced Nurse Unit Manager, Debbie provides frontline leadership to ensure the safe and efficient delivery prehospital and retrieval operations. Her collaborative approach ensures stakeholders are consulted and considered, most importantly the regional health care teams who require the service of MedSTAR.

Debbie has a comprehensive knowledge of the SAAS Emergency Operations Centre where she provides high level operational, clinical and professional advice across the spectrum of roles both in the EOC, and throughout the metropolitan and regional local health networks.

Her ability to lead with empathy and solve complex challenges makes her a role model for aspiring healthcare professionals. Debbie’s commitment to excellence and her transformative impact on clinical coordination make her a worthy recipient of this award.

Career Highlights:

• RAAF Specialist Reserve Nursing Officer (now discharged).
• Founding member of the SAAS MedSTAR Nurse Retrieval Coordinator team.
• Successful completion of the Transform Inspire Engage Redesign (TIER) leadership program provided by the Office of the Chief Nursing & Midwifery Officer and SA Health.
• Participation in the RRAS COVID-19 Working Group (group recipient of a SAAS Excellence Award).
• Recipient of the SAAS 10 Year Service medal and Major Incident – COVID-19 Response medal.
• Maintenance of her personal Nurse Retrieval Coordinator Credentialing and Scope of Clinical Practice whilst in a senior leadership role.

Jacinta Hicks

Area Clinical Team Leader

Time in service: 20 years

Biography:

Jacinta started her career with SAAS in 2003, where she was an Ambulance Officer, on the then named Ambulance Transport Service. After completing her qualifications as a Paramedic, she started working in metropolitan Adelaide, where she quickly built a reputation of being a diligent clinician, with the best interest of the patients always at the forefront of everything she does. It was Jacinta's clinical excellence and drive for professional growth that saw her complete the training required to become an Intensive Care Paramedic, where she further showcased her ability to lead clinical teams, in the pursuit of optimal patient outcomes.

In 2018, Jacinta was appointed to the role of Area Clinical Team Leader, responsible for the leadership of an operational team. It was here that she demonstrated her natural ability to develop high performance teams and became an influential leader across metropolitan operations.

Most recently, Jacinta has been recognised as a senior leader in SAAS, taking on the role of Operations Manager in the Southern Metropolitan region.

Career Highlights:

Jacinta is a committed clinician, who models the values and expectations of what is means to be an Intensive Care Paramedic and leader. Throughout her career she has used her platform to promote clinical change, always in the best interest of the patient.

Known for her diverse skill set, Jacinta has acted in multiple management roles in SAAS, including Operational Team Leader, Clinical Effectiveness Development Officer and Operations Manager. She is always diligent and methodical, resulting in quality outputs.

In her time as Area Clinical Team Leader of West C, she demonstrated her ability to lead a high-performance team. She is an advocate for career development, and regularly mentors staff to be the best they can in the journey of professional development.      

Since 2003, Jacinta has undertaken many roles including:

• Ambulance Officer
• Paramedic
• Sprint Paramedic
• Clinical Instructor
• Bicycle Response Unit
• Intensive Care Paramedic
• ICP Mentor
• Clinical Support Officer
• Clinical Effective Development Officer
  
• Area Clinical Team Leader
  
• Relieving Operations Manager.

Further to this, Jacinta is a recipient of the Rob Kershaw Scholarship and part of the Complex Care Management Project that was nominated for a SA Health Award. She also recently completed the Women in Healthcare Leadership Course at Monash University

Neisha Teichelman

Patient Safety and Quality Manager

Time in service: 1 years

Biography:

Neisha has been with St John NT for one year and has already made significant contributions to the organisation. As the manager of the newly established Patient Safety and Quality team, Neisha has led several key initiatives, including the development and release of the Clinical Reflection Tool, a Clinical Governance Framework, and an updated Infection Control Manual.

Neisha has been instrumental in building strong relationships with allied health services across the Northern Territory, fostering a collaborative approach to emergency healthcare delivery. This includes establishing the Clinical Governance Committee, which brings together key stakeholders from NT Health, Charles Darwin University, Royal Darwin Hospital, Palmerston Regional Hospital, and the Central Australian Aboriginal Congress. Her efforts have facilitated clear communication and case escalation processes, ensuring that patient safety and quality improvements are consistently addressed across organisations.

Her participation in high-acuity trauma case discussions with NT Health, Careflight, and trauma teams further strengthens these valuable connections. Neisha’s commitment to enhancing St John NT’s integration with allied health services is unmatched.

A kind, intelligent, and compassionate manager, Neisha is deeply knowledgeable about the NSQHS Standards and their future impact on healthcare delivery. Her leadership and expertise make her an invaluable asset to St John NT, and the organisation is fortunate to have such a passionate and dedicated manager in the Patient Safety and Quality space.

Career Highlights:

Neisha has been with St John NT for one year and has already made remarkable contributions to the organisation. As the manager of the newly established Patient Safety and Quality team, Neisha has led pivotal initiatives, including the creation and release of the Clinical Reflection Tool, a Clinical Governance Framework, and an updated Infection Control Manual.

Neisha’s ability to foster collaboration is evident in her work with allied health services across the Northern Territory, where she has built strong relationships and encouraged a unified approach to emergency healthcare. She established the Clinical Governance Committee, bringing together key stakeholders from NT Health, Charles Darwin University, Royal Darwin Hospital, Palmerston Regional Hospital, and the Central Australian Aboriginal Congress, facilitating effective communication and case escalation processes to ensure patient safety and quality improvements.

Her involvement in high-acuity trauma case discussions with NT Health, Careflight and trauma teams highlights her commitment to improving healthcare delivery. Neisha’s expertise in the NSQHS Standards further strengthens St John NT’s approach to patient safety and quality.

As a manager, Neisha is kind, intelligent, and compassionate, combining her expert knowledge with strong leadership skills. Her dedication and passion make her an invaluable asset to St John NT, ensuring ongoing improvements in patient safety and healthcare delivery.

Katherine Wheeler

Clinical Dispatch Supervisor and Paramedic

Time in service: 10 years

Biography:

Katherine (Katie) has been a dedicated Paramedic with St John NT for 10 years, serving both Darwin and Tennant Creek. Throughout her career, Katie has developed strong leadership skills and has applied them in various roles, which currently include Clinical Deployment Supervisor and Ambulance Support Coordinator.

In her role as Ambulance Support Coordinator, Katie has been essential in providing vital support to Ambulance Operations across the Northern Territory, managing rostering and logistics to ensure the smooth running of services. As a Clinical Deployment Supervisor, she has been responsible for ensuring that ambulance resources are allocated effectively, ensuring the right resources reach the right patients at the right time.

Katie is also deeply committed to mentoring junior ambulance staff, offering ongoing support and guidance in each of the roles she holds. Known for her compassion, respect, and proactive approach, Katie has consistently suggested and implemented changes that improve service delivery and staff support.

Her leadership, dedication to improving processes, and unwavering support for her colleagues make Katie an invaluable asset to St John NT. Her contributions have helped enhance the quality of ambulance services and the working environment for staff across the organisation.

Career Highlights:

Katie has had a remarkable career with St John NT, serving as a Paramedic for 10 years across both Darwin and Tennant Creek. Throughout her time with the organisation, Katie has demonstrated exceptional leadership and commitment to improving ambulance services across the Northern Territory.

As an Ambulance Support Coordinator, Katie has been instrumental in managing rostering and logistics, ensuring the efficient operation of ambulance services throughout the Territory. In her role as Clinical Deployment Supervisor, she ensured resources were allocated to the right person at the right time, enhancing the quality and responsiveness of emergency care.

Katie’s leadership extends beyond her operational duties; she has also played a significant role in mentoring and supporting junior ambulance staff, providing ongoing guidance and fostering professional development. Her ability to balance day-to-day operational challenges with a focus on staff wellbeing has earned her respect from her colleagues.

Katie’s proactive approach to suggesting and implementing process improvements has had a direct positive impact on both service delivery and staff support. Her dedication to the organisation, her compassion for her team, and her consistent focus on improving patient care make her an invaluable asset to St John NT and a standout leader in the ambulance sector.

Nicole Patching

 Paramedic and Acting Area Manager

Time in service: 3 Years

Biography:

Nicole has been a dedicated Paramedic for over 10 years, with experience across multiple states in Australia, including Ambulance Victoria, Queensland Ambulance Service, and St John NT for the past 3 years. Throughout her career, Nicole has worked in both road operations and emergency communications, building a wealth of knowledge and skills.

Recently, she stepped into the acting role of Area Manager for Nhulunbuy Station, overseeing a small, remote team of six paramedics working 96-hour on-call rosters. Nicole has been instrumental in improving the station’s logistics and operations, ensuring it runs smoothly and effectively despite the challenges posed by the remote location.

Her staff management skills are exceptional, and she has built strong relationships with her team, supporting them through challenging situations. Nicole’s clinical skills are equally impressive, providing calm, clear-headed leadership during complex emergency scenes. She is a highly skilled mentor and has supported numerous interns at various stages of their training, helping them build confidence and refine essential skills.

Nicole’s commitment to building relationships extends beyond her team. She has worked hard to strengthen ties with external services such as NT Police, Fire, and Emergency Services, and the local hospital. Her proactive approach to problem-solving and community engagement ensures that Nhulunbuy Station operates effectively, even in times of unforeseen challenges.

Career Highlights:

Nicole has built a remarkable career as a Paramedic, with over 10 years of experience across multiple services, including Ambulance Victoria, Queensland Ambulance Service, and St John NT over the past 3 years. She has excelled in both road operations and emergency communications, demonstrating her versatility and expertise. Recently, Nicole stepped into the role of Acting Area Manager for Nhulunbuy Station, overseeing a remote team of six paramedics on 96-hour on-call rosters. She has significantly improved the station’s logistics and operations, ensuring its smooth and effective functioning despite the challenges posed by its remote location.

Nicole’s leadership extends to fostering strong relationships within her team, mentoring interns, and providing exceptional clinical support in complex emergency situations. Her calm and encouraging presence has earned her respect as a trusted mentor and role model. Nicole also excels in building partnerships with external services, including police, fire, NTES, and the local hospital, strengthening the station’s collaboration with these key partners.

Her proactive problem-solving and resourcefulness were evident when she swiftly organised the replacement of a damaged ambulance windscreen, demonstrating her commitment to keeping operations running smoothly. Nicole’s ability to balance leadership, mentorship, and operational effectiveness makes her a highly valued member of St John NT.

Stephanie Boyce

Emergency Medical Dispatcher

Time in service: 2 years

Biography:

Stephanie (Steph) has been a dedicated Emergency Medical Dispatcher with St John NT for almost 2 years, rapidly advancing from a trainee call taker to a qualified call taker and dispatcher. She takes immense pride in her work, holding herself and others to high standards. Throughout her career, Steph has been a key mentor, successfully guiding new trainees and assisting with the development of colleagues learning the complexities of dispatch.

Steph’s expertise has been critical in high-pressure situations, such as delivering two babies over the phone and providing CPR instructions that helped paramedics achieve Return of Spontaneous Circulation (ROSC) for two patients. Her quick thinking and adherence to protocols have made a tangible difference in patient outcomes.

Steph's role in delivering healthy babies - one boy and one girl - further showcases her ability to remain calm and focused during critical moments. Her dedication to the job and the people she serves makes her a standout figure within St John NT.

Steph is an inspiring role model for her colleagues and for women in ambulance services. With a big smile and positive attitude, she ensures everyone feels welcome, creating a supportive and collaborative environment in the Emergency Communication Centre. Her professionalism, mentorship, and commitment to service make her an invaluable asset to the team.

Career Highlights:

Steph has made a significant impact as an Emergency Medical Dispatcher at St John NT, where she has worked for nearly two years. Starting as a trainee call taker, she quickly advanced to a qualified call taker and dispatcher, demonstrating her dedication and professionalism. Throughout her career, Steph has embraced mentoring roles, assisting in the training and development of new staff and dispatch trainees, ensuring the team’s growth and success.

One of Stephanie’s key career highlights is her involvement in two successful emergency call situations, where she provided CPR instructions to callers, ultimately contributing to the return of spontaneous circulation (ROSC) for patients. Her exemplary call-taking and adherence to protocols were crucial in saving lives. Additionally, Stephanie has delivered two babies over the phone, helping two families bring healthy babies into the world during critical moments.

Her ability to remain calm under pressure, provide life-saving guidance, and her ongoing mentorship of colleagues sets her apart as a leader within the Emergency Communications Centre. Stephanie is not only a highly skilled dispatcher but also an inspiring role model for her peers. Her dedication to both her work and her colleagues ensures that St John NT continues to provide exceptional care to the community.

Monique Fynn

Manager Operations - Emergency Communications Centre (ECC)

Time in service: 9 years

Biography:

Monique has been with St John NT for nine years, starting her journey as an intern Paramedic and working her way up to her current role as Manager Operations - Emergency Communications Centre (ECC). Throughout her career, Monique has developed a diverse skill set in clinical care, quality improvement, and leadership. Her exceptional commitment to her work was recognised in 2016 when she was awarded Darwin's New Practitioner of the Year, reflecting her outstanding level of care, dedication, and professionalism.

Monique has held various positions within St John NT, including Clinical Services Officer (CSO) and acting Clinical Services Manager. During her time in these roles, she played a key part in developing St John NT’s clinical quality processes, particularly in the establishment of a formalised clinical audit system and enhanced regulatory compliance. Monique’s move to the ECC as a Clinical Deployment Supervisor marked a new chapter in her career, where she contributed to building capacity and quality within the team.

Monique has excelled as a manager and leader, empowering her team and fostering collaboration. Her leadership style is characterised by integrity, empathy, and resilience. Monique leads by example, setting high standards for herself and others while ensuring robust quality systems are in place.

Career Highlights:

Monique has had an impressive nine-year career with St John NT, beginning as an intern Paramedic and advancing to her current role as Manager Operations - Emergency Communications Centre (ECC). She has demonstrated remarkable clinical and leadership abilities throughout her career, beginning with her recognition as “Darwin’s New Practitioner of the Year” in 2016 for her outstanding care, professionalism, and dedication.

In her role as Clinical Services Officer (CSO), Monique showcased her leadership skills and integrity, which led to her appointment as acting Clinical Services Manager. During this time, she was instrumental in developing St John NT’s clinical quality processes, including the creation of a formalised clinical audit system and enhanced compliance with regulatory requirements. Seeking new challenges, Monique transitioned to the Emergency Communications Centre (ECC), where she was pivotal in the development of the Clinical Deployment Supervisor role and enhancing quality within the team.

Now, as Manager Operations - ECC, Monique continues to thrive as a collaborative and respected leader. Her ability to empower her team, drive quality systems, and maintain strong leadership has made her an invaluable asset to St John NT. Monique leads by example, with exceptional passion, integrity, and resilience, setting high standards for both herself and those around her.

Josephine Bonaventura

Event Health Service Volunteer Lead

Time in service: 10 years

Biography:

Josephine is a dedicated volunteer first responder with the Event Health Services of the National St John Ambulance Papua New Guinea. She began her volunteer journey in June 2014, bringing with her a strong background in administration and management.

Her passion for emergency response was sparked by the flashing lights and sirens of ambulances growing up. After retiring she decided to pursue the desire to learn first aid and give back to the community.

One of the most memorable moments of her volunteer career was being part of the St John team providing emergency first aid support at the 2016 FIFA U20 Wome's World Cup hosted in Port Moresby. For her, it was an eye-opening experience to serve as a first responder at such a globally recognised event. She also volunteered at the 2025 Pacific Games, Asia-Pacific Economic Cooperation (APEC) Summit in 2018, and during the COVID-19 response.

For Josephine, there is no single word that can fully capture the depth of her work. She loves her role, as it gives her the opportunity to provide care to those in need.

Now, as one of the most senior first responders with the Event Health Services team, Josephine plays a vital role in supporting the EHS manager and assisting with various tasks and coordination efforts.

Career Highlights:

Since 2014, Josephine has been a valued volunteer first responder with the National St John Ambulance Papua New Guinea. After retiring, she decided to learn first aid and give back to her community. One of her most memorable experiences was providing emergency first aid at the 2015 Pacific Games in Port Moresby.

As a senior first responder with the Event Health Services team, Josephine supports the EHS manager and helps coordinate various tasks. She finds great fulfillment in her role, knowing she’s making a difference by providing care when it’s needed most.

Dr Janice Wong

Clinical Psychologist

Time in service: 1 years

Biography:

Janice has been with the service for a short time yet her impact on the workforce has been immeasurable. Janice started her tenure at SJWA in January 2024 bringing a wealth of clinical experience and leadership to the organisation. Her commitment to evidence-based practice and person-centred care has improved the delivery of Wellbeing and Support services at SJWA. She is an innovative operator, striving for clinical excellence while simultaneously uplifting and supporting not only her direct work colleagues but the entire workforce.

Career Highlights:

Research: Focused on mental health admissions for children and adolescents, neurobiology, and novel psychopharmacological treatments for mood disorders.
Professional Development: Passionate about teaching and supporting evidence-based professional development activities.

AACBT Involvement: Joined the WA Branch Committee in 2010 and the Board in 2021

SJWA Projects and Innovations: Celebrating the strengths and continual development of the Wellbeing and Support Team, introducing processes to monitor follow ups ensuring the continuum of care, supporting greater regional travel for the Wellbeing Team ensuring appropriate crisis and incident response and management, leading an organisational wide project to introduce the FloursihDx platform which will allow anonymous and safe reporting of psychosocial hazards, improving clinical governance over health information management and record keeping, improving interdepartmental relationships through collaboration, asking for feedback and leading with heart, 

Jo Ruck

Operations Lead - Urban and Coastal - Ambulance Operations

Time in service: 20 years

Biography:

Jo is a registered Nurse who has taken her clinical skillset and created a career around knowledge sharing and leading. As a sessional Lecturer with Edith Cowan University and as an experience St John WA Transport Officer and then a Paramedic. Jo has been able to lead paramedic training and low acuity response teams. Fundamentally changing the culture for on road Patient Transport team members and creating two way trust with a disperse workforce. Jo is often asked to present for leadership courses within St John and share her lessons learnt.

Career Highlights:

Jo worked as a patient transport team member, then qualified as a paramedic and has held many important leadership roles within St John.

Jo lead a new area of the business as Low Acuity Response Manager - taking qualified paramedics through an entry program into the business, supporting low acuity work and leading them through their on-road journey to become Paramedics.

Jo has created a new networking program for operational team members to provide them with networking opportunities and connecting them with likeminded team members.

Lee Mack

Operations Lead and Acting Operations Manager

Time in service: 25 years

Biography:

Lee is a dedicated and hardworking professional with a diverse background and over 25 years of experience serving the community. Starting as a paramedic before moving into the operational side of the organisation, where she has held various roles, including Operations Response Manager, Metro Manager State Operations Centre, before moving over to the Patient and Community Transport Services team working as an Operations Lead for the Medics showcasing her versatility and commitment to excellence. Lee has consistently made a significant difference to the teams she has worked in, supporting the crews and teams with projects, development and education. The impact she has made as a female leader with her team, and within SJWA makes her very deserving of this award

Career Highlights:

• Involved in the BRAVO Covid Response Team in 2022, assisting to communicate and implement covid policies and procedures.
• Developed new procedures and work plans within the role of Operations Response Manager and completed multiple OSH risk assessments on hospitals leading to safety changes within the facilities benefiting SJA and hospital staff 

Vikki Bosich

Senior Management Accountant - Country

Time in service: 8 years

Biography:

Vikki has been working in the operational and management accounting space for 25 years. Vikki is passionate about supporting remote and rural communities, she brings a comprehensive understanding of the complexities and challenges the ambulance services sector faces in remote Western Australia. Vikki is passionate about analysing trends and projections to facilitate budget targets and expectations. Vikki provides a high level of support in reviewing and assisting with preparation of Business Cases and financial modelling to support new investments and requirements throughout country WA.

Career Highlights:

Career highlights include when working at Woodside doing a 2-year stint in Mauritania, Africa which was an amazing opportunity to see how the business worked on the ground. Vikki recently got to experience the 2024 CAA Congress event representing St John WA.

Ratna Attli

Head of Patient Transfer Services

Time in service: 4 years

Biography:

Ratna is a dedicated and respected member of the Operations Team at Wellington Free Ambulance as Head of Patient Transfer Services.   Under Ratna’s leadership the Patient Transfer Service has gone from strength to strength in terms of recruiting and training skilled Patient Transfer Officers, working more closely with Emergency Ambulance Services and Event Medical Services.  Ratna has an incredible and broad skill set, she is able to dissect complex problems and create simple solutions, this is particularly valuable when working across business units.

Ratna is patient focused and people focused, she can be relied upon to always consider the impact to people needing patient transfer services and the members of her team.  A team player that is an advocate both internally and externally for the important role Patient Transfer Services plays in community healthcare.

A real team player, those who work alongside her in the Operations space know that Ratna will step up and help out any colleague when the need arises.

Career Highlights: 

• An achievement led by Ratna over recent years is the successful negotiation of a renewed service contract for Patient Transfer including a funding uplift.
• Ratna undertook a review of Patient Transfer Services structure and implemented a new and more supportive leadership structure that has been well received by staff. 
  
• Ratna has been an advocate for Patient Transfer Services across the business at Wellington Free Ambulance which has resulted in an increased profile and direct fundraising campaign for Patient Transfer vehicles that has been extremely well supported by the community. 
  
• Ratna has brough a fresh pair of eyes and extensive experience in the health sector to the Wellington Free Ambulance leadership team that has benefits for the team and also community.

Cheryl Watson

Wairarapa Community Liaison

Time in service: 11 years

Biography:

Building on a successful career in frontline paramedicine, Cheryl now holds the role of Community Liaison in the Wairarapa.  Cheryl is deeply passionate about the importance of community health and Wellington Free Ambulance services in the community.  It has been said by many that Cheryl lives and breathes WFA and many colleagues and members of her community will reflect that she often goes above and beyond.  This dedication is especially evident when it comes to training people in life saving CPR skills through The Lloyd Morrison Foundation Heartbeat programme.

In recent years Cheryl has taken the Wairarapa based learning programme from strength to strength, increasing the presence and breadth of those taught and focusing on ensuring communities have easy access to AED’s.  

Cheryl played a crucial role in the Build Wairarapa Station campaign speaking to community groups, businesses and through local media about the need and importance of a dedicated ambulance station for the community. 

Most recently Cheryl has taken on additional responsibilities in the emergency management and planning space, this sees her as an essential part of preparedness for the region.  Her input was a crucial part of the response to Cyclone Gabrielle in 2023 when rural areas of the Wairarapa experienced flooding, slips and evacuations and were cut off for many weeks.

Cheryl’s work has touched all corners of the region and they have benefited from her knowledge and passion, from farms to beach communities, local businesses and her colleagues.

Career Highlights:

• Instrumental in raising awareness of and funds for the Build Wairarapa Station campaign – a dedicated Wairarapa based campaign to raise $8.5million to build a purpose-built ambulance station.
• Received the Keep Getting Together Award in 2023. This award acknowledged the ongoing commitment to embracing change through continuous improvement, innovation and collaboration. Recognising the recipient as dedicated to working together and growing together to drive significant, positive contributions to WFA and the community.
• Since 2023 installed 102 community AED’s in the Wairarapa region, some in extremely rural locations where there is no immediate medical support available making access to these AED’s essential in a cardiac arrest event. 
  
• Teaches an average of 2-3 Lloyd Morrison Foundation Heartbeat Training Courses each week – with around 15 participants at each learning session.  These are community groups, aged care facility residents, businesses and individuals who are all now equipped to provide immediate CPR to anyone in a cardiac arrest event.

Kayleigh Lewis

Paramedic

Time in service: 5 years in NZ (UK Origin)

Biography:

Kayleigh is a respected and hardworking frontline paramedic and a valued member of our team. She has a consistently beautiful manner that is appreciated by patients and colleagues.

Kayleigh is always willing to step up and take a leadership role, helping staff who may be new to Wellington Free and the team.  She is supportive, patient and goes above and beyond in her mentoring role encouraging new paramedics to help gain confidence and develop skills.

Often when another crew has returned following a big job, Kayleigh can be found assisting with clean up or restocking, anything to share the
As well as a highly professional manner Kayleigh is a skilled paramedic that consistently provides expert clinical care to patients in our community. 

Career Highlights:

Kayleigh seamlessly joined the team at Wellington Free Ambulance team following her move to New Zealand.  Quickly settling into the environment and culture of both Aotearoa and Wellington Free Ambulance. 

Through her work as a preceptor Kayleigh is guiding and influencing the practice of paramedics of the future.  Helping them to develop their clinical skills but also their communication skills which are essential to good patient care.

Through her work with Event Medical Servies Kayleigh is able to extend her skills to a broader base of the community, providing her expertise and clinical care at large events across the region.

Marie Long

CPA & Preceptor

Time in service: 10+ years

Biography:

Marie is an outstanding member of the Emergency Ambulance Service at Wellington Free Ambulance.  Marie can be relied upon by her colleagues and patients to go the extra mile in any circumstance.  A recent example of her selfless nature is when she stepped in to support some newer staff who were finding the new systems challenging.  Marie spent time explaining, supporting and answering questions, ensuring there was a good understanding and confidence. 

Marie is a problem solver, using her initiative and lateral thinking to focus on solutions to issues that may come up in frontline work or in her role on the clinical desk as a CPA.   An example of this is the way she stepped up and navigated the challenges of a tech outage whilst on the clinical desk.  For over 10 hours the clinical comms team were using a paper based system to answer and triage calls,  Marie designed a system to ensure good triage accuracy was still in place for calls, this was useful and appreciated by the dispatchers and the wider clinical communications team on shift.

As a preceptor Marie is well regarded as someone who listens, never judges and is instrumental in guiding new team members in their paramedicine career. 

Career Highlights:

Marie played a critical role during a tech outage whilst on the 111 clinical desk.  For over 10 hours the clinical comms team were using a paper based system to answer and tirage calls.

Marie designed a system to ensure good triage accuracy was still in place for calls.